In accordance with Google Play data safety policies, players of Box Bowls have the right to request the permanent deletion of their account and all associated cloud-stored personal data at any time without needing to keep the app installed.
How to Request Account & Data Deletion
You can initiate an account deletion through either of the two methods below:
Method 1: Direct Web Request (Recommended)
Submit your request using the form below. The request will be securely processed and sent to our support team at virtualuniversegame@gmail.com.
Method 2: In-App Deletion
If you still have Box Bowls installed on your device:
- Launch the game and tap the Settings (gear icon) on the main menu.
- Select Account.
- Tap Delete Account & Data and confirm your choice. Your cloud profile will be terminated immediately.
Data Deletion & Retention Specifics
What data is permanently deleted?
- Authentication profile records (Email, Display Name, Account Credentials).
- Gameplay save progress, cloud checkpoints, level progression, and high scores stored in secure cloud databases.
- In-game inventory and player profile preferences.
- Historical device-associated debug and crash telemetry sessions linked to your account ID.
What data is retained and why?
- Aggregated Diagnostic Telemetry: Anonymized, non-personally identifiable crash stack traces and system-level performance statistics may be retained for up to 90 days to maintain overall game stability and resolve bugs.
- Legal & Financial Obligations: In-app purchase transaction records processed through Google Play Billing are retained as required by tax and accounting regulations, but are unlinked from your user account.
Processing Timeline
In-app deletion requests are executed automatically. Web and email requests are verified and permanently purged from active cloud databases within 7 business days of verification.